Sue Gray and its affiliates provide access to the Sue Gray website (the “website”) and sell our products to you subject to the Terms and Conditions set out on this page and all applicable laws. Please read them carefully before using the Sue Gray website. By accessing and browsing the website, as a guest you signify your agreement and accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreement between you and Sue Gray with regard to the subject matter hereof are superseded and of no force or effect. In addition, when you use any current or future Sue Gray service, you will also be subject to the guidelines and conditions applicable to that service.

This site is owned and operated by Sue Gray. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, please contact us by email at coaching@suegray.co.uk.

  1. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Sue Gray, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
  • to cause annoyance, inconvenience or needless anxiety
  1. Access to Website

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

  1. Accuracy of Content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods/services have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods/services or their prices as advertised on this website.

  1. Damage to Your Computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our

equipment as a result of using this website.

  1. Links

Sue Gray has not reviewed all of the sites linked to this Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your following of any links to any other off-site pages or other sites is entirely at your own risk.

Sales Terms and Conditions

  1. The Contract Between Us

We must receive payment of the whole of the price for the goods/services that you order before your order can be accepted. Payment of the price for the goods/services represents an offer on your part to purchase the goods/services, which will be accepted by us only when the goods/services are dispatched. Only at this point is a legally binding contract created between us.

  1. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

  1. Availability

All orders are subject to acceptance and availability. If the goods/services you have ordered are not available, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available or to cancel your order.

  1. Price

The prices payable for goods/services that you order are as set out on our website unless you are ordering a bespoke service when the price will be quoted and confirmed by email.

Where it is not possible to accept your order to buy goods/services of the specification and description at the price indicated on our website, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

  1. Payment Terms

We will invoice you for payment upon receipt of your order. We accept no liability if a delivery is delayed because you have not made the payment. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further orders to you. This does not affect any other rights we may have.

  1. Cancellation Rights (Products)

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal right to cancel your order up to seven working days after the day on which you receive your goods with the exception of any made to order items and digital items (e.g.: e-Books and online courses) where the item has been downloaded.

You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing or in any other durable medium if you wish to cancel your contract.

Once you have notified us that you are cancelling your contract, any payment made to us will be refunded as soon as possible by the same method as the original payment was made, and in any event within 30 days of cancellation.

  1. Cancellation by Us (Products)

We reserve the right not to process your order if:

  • One or more of the goods/services you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  • If we do not process your order for the above reason, we will notify you by e-mail and will refund any sum received by us as soon as possible by the same method as the original payment was made, but in any event within 30 days.
  1. Cancellation of Event and Workshop Bookings

If you cancel your place on one of our events or workshops, the proportion of the fee that will be refunded is as follows:

  • More than 21 days before the event – 100%
  • 14-20 days prior to the event – 50%
  • 8-13 days prior to the event – 25%
  • 7 days or less – 0%

On occasion unforeseen circumstances may make it necessary for Sue Gray to cancel a seminar and accordingly we reserve the right to cancel seminars where appropriate. In such circumstances you will be given as much notice as possible and we will either refund the full seminar fee or, if you request, move the training to an alternative date. Liability for any losses other than the seminar costs will not be accepted.

  1. Liability

14.1     We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms and Conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these Terms and Conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

14.2     Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

14.3     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods/services from our site.  The importation or exportation of certain of our goods/services to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods/services you purchase.

14.4     Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or mis-described goods.

Your Use of The Website and Sales to You

  1. Children

By submitting information, you are stating that you are at least 18 years of age or a minor with parental consent to use the Service, that you are eligible to use the Service, and that you agree to be bound by all of these Terms and Conditions. Sue Gray does not sell products or services for purchase by children. If you are under 18, you may use Sue Gray website only with the involvement of a parent or guardian.

  1.        Electronic Communications 

When you visit the Sue Gray website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

  1.        Losses 

Sue Gray cannot and will not be liable for any loss or damage arising from your failure to comply with these Terms and Conditions. Your use and browsing of the website is at your risk. Neither Sue Gray nor any party involved in creating, producing, or delivering the website, or any of the material or information contained in the website is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the website. Without limiting the foregoing, everything on the website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. While Sue Gray uses reasonable efforts to include accurate and up-to-date information on the Site, Sue Gray also assumes no responsibility for and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from the website.

Sue Gray will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Sue Gray does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

  1. Alteration of Service or Amendments to the Conditions 

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Use and Sale at any time by updating this posting. You will be subject to the policies and Conditions of Conditions of Use and Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition. You should periodically visit this page to review the current Terms and Conditions to which you are bound.

  1. Events Beyond Our Reasonable Control 

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

  1. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address Sue Gray Ltd., White House, Aberedw, Builth Wells, Powys, LD2 3UW, United Kingdom and all notices from us to you will be displayed on our website from time to time.

  1. Changes to Legal Notices

We reserve the right to change these Terms and Conditions from time to time and you should look through them as often as possible.

  1. Law, Jurisdiction and Language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

  1. Invalidity

If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Conditions will not be affected.

  1. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions.

  1. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy.

  1. Third Party Rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.